Customer Service, Part 2

Here’s an email I just sent to Argos:

I wanted to let you know just how far your delivery service was from what a reasonable person would expect. My order number is xxxxxxxxx, for a Nara Entertainment Unit. To quote from the acknowledgement email:

“We will contact you by Friday 12 November 2010 to arrange a convenient date and time for your delivery (except items delivered by post).”

I was not contacted.

I did receive an email from DHL, telling me that 2 packages were out for delivery in Stockton on Tees this morning. Note that there was no reference to Argos on that email, I was not aware that DHL were your delivery company, I didn’t know that the item came in two parcels, and I live 300 miles away from Stockton on Tees. Oh, and the email started “Dear Harris”.

Going back to the original email:

“A signature will be required for this delivery”

Or, as it turns out, they might just leave it down the side of my house with a note put through the door, and leave it to my wife to struggle with lifting them inside before they were stolen.

I’m about to open the packages now. It would not surprise me at this point to find a Peruvian basketweave chair in them.

Yours,
Paul Harris

PS. Also from the email:

“We’ve charged this order to your 6 Months Buy Now Pay Later Card under the {2}”

Variable substitution is tricky, but it’s worth the time to get it right.

2 comments on “Customer Service, Part 2

  1. I went to school in Stockton-on-Tees with a kid called Paul Harris – maybe they thought they’d try and deliver to him??

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