Customer Service, Part 3

Today’s O2 email:


I know this will surprise you just as much as it has me, but this morning I got another text message from you. That’s three times you’ve told me I won’t get any more texts, and three times you’ve sent more texts. Once is a mistake, twice is a system error, but three times means you’re lying to me.

Given that we’ve established that you’re lying to me, I no longer believe the summary statement you’ve given to me, nor do I believe the details of the router return. Hence I’m not paying anything, or sending anything, until:

1. I’ve heard from somebody who has a first AND last name, and a direct phone number (and who doesn’t lie to customers)
2. I’ve received a written bill BY POST that clearly states it is the final bill.


Cheers, Paul

PS As always I hope that you, as an individual, have a really good day, and that my frustration doesn’t get you down.

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