Customer Service

Here’s the text of an email I just sent to O2. They keep sending me text messages saying that I’m going to get a bill, but don’t send me the actual bill. I’ve asked them twice to stop sending these texts and been told that they will; this is my third attempt:

Hi,

Guess what? I got another text this morning, what I didn’t get was a final letter telling me what my bill is. I’ve copied in a bunch of people this time who hopefully have the skills to actually do something. To help them out, here’s what I would like you to do:

1. STOP TEXTING ME (Seriously, how hard is it to NOT text somebody? I don’t text billions of people every day, and it takes me no effort at all)
2. SEND ME A FINAL BILL
3. SEND ME AN ENVELOPE TO RETURN YOUR ROUTER
4. STOP TEXTING ME (Just in case you forgot, it’s a while since I said it).

The real shame of this is that I only moved to Virgin broadband because there was no connection fee for my new home. Turns out their broadband sucks, and I was thinking of switching back to you even if it did cost me £100 to reconnect. But now?

Cheers, Paul

PS I’m sorry for shouting, and I hope you have a really good day today. I know that you’re doing your best, and it’s just your organization that is the problem.

PPS. STOP TEXTING ME

Leave a Reply

Your email address will not be published. Required fields are marked *