Hi,

I know this will surprise you just as much as it has me, but this morning I got another text message from you. That’s three times you’ve told me I won’t get any more texts, and three times you’ve sent more texts. Once is a mistake, twice is a system error, but three times means you’re lying to me.

Given that we’ve established that you’re lying to me, I no longer believe the summary statement you’ve given to me, nor do I believe the details of the router return. Hence I’m not paying anything, or sending anything, until:

1. I’ve heard from somebody who has a first AND last name, and a direct phone number (and who doesn’t lie to customers)
2. I’ve received a written bill BY POST that clearly states it is the final bill.

Oh, and STOP TEXTING ME

Cheers, Paul

PS As always I hope that you, as an individual, have a really good day, and that my frustration doesn’t get you down.

I wanted to let you know just how far your delivery service was from what a reasonable person would expect. My order number is xxxxxxxxx, for a Nara Entertainment Unit. To quote from the acknowledgement email:

“We will contact you by Friday 12 November 2010 to arrange a convenient date and time for your delivery (except items delivered by post).”

I was not contacted.

I did receive an email from DHL, telling me that 2 packages were out for delivery in Stockton on Tees this morning. Note that there was no reference to Argos on that email, I was not aware that DHL were your delivery company, I didn’t know that the item came in two parcels, and I live 300 miles away from Stockton on Tees. Oh, and the email started “Dear Harris”.

Going back to the original email:

“A signature will be required for this delivery”

Or, as it turns out, they might just leave it down the side of my house with a note put through the door, and leave it to my wife to struggle with lifting them inside before they were stolen.

I’m about to open the packages now. It would not surprise me at this point to find a Peruvian basketweave chair in them.

Yours,
Paul Harris

PS. Also from the email:

“We’ve charged this order to your 6 Months Buy Now Pay Later Card under the {2}”

Variable substitution is tricky, but it’s worth the time to get it right.

Hi,

Guess what? I got another text this morning, what I didn’t get was a final letter telling me what my bill is. I’ve copied in a bunch of people this time who hopefully have the skills to actually do something. To help them out, here’s what I would like you to do:

1. STOP TEXTING ME (Seriously, how hard is it to NOT text somebody? I don’t text billions of people every day, and it takes me no effort at all)
2. SEND ME A FINAL BILL
3. SEND ME AN ENVELOPE TO RETURN YOUR ROUTER
4. STOP TEXTING ME (Just in case you forgot, it’s a while since I said it).

The real shame of this is that I only moved to Virgin broadband because there was no connection fee for my new home. Turns out their broadband sucks, and I was thinking of switching back to you even if it did cost me £100 to reconnect. But now?

Cheers, Paul

PS I’m sorry for shouting, and I hope you have a really good day today. I know that you’re doing your best, and it’s just your organization that is the problem.

PPS. STOP TEXTING ME

They were interviewing Bob Nardelli, the C.E.O. of Chrysler, and he was explaining why the auto industry, at that time, needed $25 billion in loan guarantees. It wasn’t a bailout, he said. It was a way to enable the car companies to retool for innovation. I could not help but shout back at the TV screen: “We have to subsidize Detroit so that it will innovate? What business were you people in other than innovation?” If we give you another $25 billion, will you also do accounting?

One of the puzzling things is that most of GM’s non-US operations are profitable, and most of those are prospering with the sort of cars that consumers in the US now want. Development costs are minimal – all the cars have great safety features, ‘clean’ emissions, etc. so there’s little tweaking to do – the cars are fuel efficient, and they’re even pretty well styled. The only stumbling block is cost, though production costs in Europe can’t be significantly higher than in the US (otherwise GM wouldn’t need the bailout. I guess hiring a container ship to start importing Vauxhall Astras is too innovative without a fat pot of government cash to pay for it.

The Chinese news agency Xinhua said 52.7% of the country’s 3,631 companies making toys for export went out of business in the first seven months of the year.

Prime Minister Gordon Brown says he is “angry” about irresponsible behaviour by bankers and has warned that “the days of big bonuses are over”.

Wrong!

I’ve no idea if there’s some huge flaw in the argument, beyond the fact that the banks probably won’t like it, but it certainly appears to have merit. Unfortunately it’s from Soros, so the Republicans probably won’t like it either, and right now that’s a bad thing.

I’d been thinking that I was a potential future victim of the crisis. The mortgage we have cost £195 to set up, and gets us 1.5% off the standard rate for the life of the mortgage. The current equivalent deal costs £795, and only gets you 1.25% off. And that’s with a very traditional lender, who cover at least 90% of their lending from their own savers.

But then I realized (and oh how this will make a capitalist reader’s heart soar) that there’s no ‘right’ level for such deals. I think it’s pretty clear that mortgages at the moment are a little expensive, but the one we got was probably a little cheap, depending as it did on an inflated lending market. Hopefully by the time we’re looking to move again things will have evened up some.

Oh yes, I took a little time off from blogging accidentally – work, life, that sort of thing – but I’m back now.

I’ve just returned from a visit to your Fareham store. As I was checking out a transvestite walked past, presumably having finished his own shopping. The person serving me, her colleagues, and assorted passing staff members then spent the next five minutes laughing at the man in make-up and a dress who “walks like a navy”.

I was raised not to publicly question the behaviour of people older than me, so said nothing at the time. I’m deeply disappointed that the same standards of civility aren’t held by your employees. They remain entirely free to think whatever they want of someone who doesn’t conform to their expectations, but if I wanted to hear such opinions I’d hang out with a bunch of 13 year olds. I certainly wouldn’t expect it from a group of adults who are supposed to be thinking about their customers.